Shipping policy
Shipping Policy
Thank you for choosing our Store! We are committed to delivering your order accurately and on time. This Shipping Policy outlines how we handle orders, delivery, and related matters. By placing an order with us, you agree to the terms below.
1. Order Processing
Orders are typically processed within 1–7 business days after payment confirmation. Processing may take longer during peak seasons, holidays, or promotional events. Once your order has been processed, it will be handed over to the shipping carrier.
2. Delivery Timeframes
Estimated delivery times are as follows:
Standard Shipping: 3–7 business days
Expedited Shipping: 1–3 business days
These timeframes are estimates only and begin from the date of shipment, not the date the order was placed. Actual delivery may vary due to carrier delays, weather, or other circumstances beyond our control.
3. Shipping Rates
Shipping rates are determined by the selected shipping method, delivery destination, and order weight. The total shipping cost will be shown at checkout before payment is finalized.
4. Tracking Your Order
After your order has been dispatched, a shipping confirmation will be sent to the email address provided at checkout. This message will include tracking details so you can monitor your package's progress. Please allow up to 48 hours for tracking updates to appear.
5. Delivery Issues
If your package is delayed, lost, or marked as delivered but not received, please reach out to the carrier using the tracking information provided. Should the matter remain unresolved, contact us and we will assist where possible.
6. Damaged Items
We are not responsible for items damaged or lost in transit. If your order arrives damaged, please retain all packaging materials and contact the carrier to file a claim.
7. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. We cannot be held liable for orders delivered to an incorrect address supplied at checkout. If you believe your address is incorrect, contact us as soon as possible; changes can only be made before the order is processed or shipped.
8. Taxes and Duties
Any taxes, duties, or customs fees imposed on your order are the sole responsibility of the customer. We do not cover or reimburse such charges.
9. Policy Updates
We reserve the right to update or modify this Shipping Policy at any time. Changes will take effect immediately upon posting. Please review this page periodically for the latest information.
10. Questions
For any inquiries regarding shipping, please contact us.